Suggestions to correct iTunes / iPhone music sync

Recently I had a coworker who upgraded his iPhone to 3.0 find that he could no longer sync that iPhone with his iTunes music library on a Windows computer. It would, however, sync just fine on a Mac OS X computer. Also, it was correctly syncing other items, such as his app store applications.

Googling turned up a few suggestions that we tried:

  • Turning off the phone
  • Removing all music and re-adding it (ie, remove from iTunes DB, NOT from the hard drive!)
  • Resetting iTunes sync settings (preferences->devices then clear sync history or forget all remotes)

None of these worked, but we did find the answer with a last resort effort.

Solution: Uninstall all Apple software (you probably only needed to uninstall iTunes, but this is what we did) and then re-install iTunes.

This uninstall/reinstall should allow you to again sync an iPhone with your music library.

About Lane Roathe

I make my living designing, producing, and programming computer software. I have done work on numerous platforms, including MacOS, Win95/NT, Apple //, Super Nintendo, Sega, and others; writing mainly games but also operating systems, applications, utilities, etc. I have started and run several companies, currently operating Ideas From the Deep and working at Quicken, inc on Quicken for Mac.
This entry was posted in Help. Bookmark the permalink.

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s