Suggestions to correct iTunes / iPhone music sync

Recently I had a coworker who upgraded his iPhone to 3.0 find that he could no longer sync that iPhone with his iTunes music library on a Windows computer. It would, however, sync just fine on a Mac OS X computer. Also, it was correctly syncing other items, such as his app store applications.

Googling turned up a few suggestions that we tried:

  • Turning off the phone
  • Removing all music and re-adding it (ie, remove from iTunes DB, NOT from the hard drive!)
  • Resetting iTunes sync settings (preferences->devices then clear sync history or forget all remotes)

None of these worked, but we did find the answer with a last resort effort.

Solution: Uninstall all Apple software (you probably only needed to uninstall iTunes, but this is what we did) and then re-install iTunes.

This uninstall/reinstall should allow you to again sync an iPhone with your music library.

About Lane Roathe

I make my living designing, producing, and programming computer software. I have done work on numerous platforms, including MacOS, Win95/NT, Apple //, Super Nintendo, Sega, and others; writing mainly games but also operating systems, applications, utilities, etc. I have started and run several companies, currently operating Ideas From the Deep and working at Quicken, inc on Quicken for Mac.
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